• If you pay a fuel or utility heat bill, we pay the energy vendor directly.
• If you pay for heat as part of your rent, we pay you directly.

• oil
• kerosene
• propane
• coal
• wood
• pellets
• biobricks

• natural gas
• electricity

• heat included in rent

We may be able to assist you if you have a heating emergency. You may have a heating emergency if…

• • You have delivered heating fuel as your primary heat source (oil, propane/LPG, kerosene, wood, pellets, and coal), and you are out of fuel, within 3 days of running out of fuel, or have 1/8^th tank of oil/20% tank propane/LPG.

• • You have electric or natural gas heat, and you receive a shut-off notice.

• • You have an electric account that turns on your primary heat, and you have received a shut-off notice.

• • You have your heat included in the rent, and you are being evicted within 3 days.

• • Your heating system no longer works, or is too dangerous to use.

If you tell us you are in a Fuel Emergency as defined above, and you have submitted your 2025 Fuel Assistance application, we will reach out to you within 24 hours. If we need additional documents or information, we’ll reach out to you during the processing of your application. Please note it may take up to 3 business days for us to review your emergency application.

Please note: if you are approved as a deliverable or utility heat emergency, Fuel Assistance will reach out to your vendor to authorize a delivery or try to rectify a termination notice. Please only use the Emergency process if you are experiencing a heat emergency.

To report a no fuel or heating emergency between November 1 and April 30: please call us at 413 774 2310 and report the nature of your emergency. Please leave a detailed message if there is no answer. If you would like to email us at fuelassistance@communityaction.us, please include either your name or your application number (not both) and write “Emergency” or “Priority” in the subject line.

To safeguard your personal information, please do not use email to send confidential information or documentation (like a Social Security Number or banking statements) to Community Action Pioneer Valley.  

This is based on the size of the entire household (everyone who benefits from the heat):

1 person: $49,196
2 people: $64,333
3 people: $79,470
4 people: $94,609
5 people: $109,745
6 people: $124,882
7 people: $127,720
8 people: $130,559

You can apply anytime between October 1 and April 30 in person, on the phone or online.

If you have applied in the last few years, we will automatically send you a recertification application between September and December. Please complete any updates to your information, sign the back, and mail it to us.

We have provided a list of many of the forms you may need for your application in the Forms, Documents & Downloads section of this page.

If the form you need is not listed, please request the form by contacting us at 413 774 2310 or FuelAssistance@communityaction.us.

Every case is unique. You will need to provide proof of identity, proof of address, and proof of income among other documents.

You can find a complete list of documents you may need to provide here.

These are required for all household members regardless of age:

• Proof of identity
• Birth dates
• Proof of citizenship/qualified alien status/unqualified alien status
• Proof of homeownership or rental agreement
• Company name of your primary heat vendor
• All income for the four weeks prior to the application

Further verification may be requested after your application is reviewed.

It can take up to 6 weeks to review your application. Upon review of your application, we may mail you a letter to request additional information to complete your application. It is important to check your mail regularly and open any mail from Fuel Assistance (HEAP).

The application is completely free. No fee is required to apply, and we offer free help to complete applications.

From November 15th to March 15th, the winter moratorium helps protect most low-income utility customers from having their services shut off, but this does not happen automatically.

To get shut-off protection you must complete and submit a financial hardship form, serious medical condition or infant protection form to your utility company. Forms are available on your utility company’s website.

You may qualify if you receive Fuel Assistance, SNAP, SSI, Mass Health, Subsidized Housing, Chapter 115 benefits, WIC, EAEDC/TAFDC, or other means tested benefits.

Municipal-owned utility companies are not required to provide shut-off protection. Please contact your vendor to see if they offer this service.

If you’re a new applicant, a phone or in-person intake interview is required. Call, email, go online to schedule an intake appointment.

Appointments are strongly encouraged- but not required! Call, email, or go online to schedule an appointment to make copies, get help completing the application, or drop off documents.

Mail: P.O. Box 1432 Greenfield MA 01302

Dropbox: 393 Main St. Greenfield, MA

Applicant portal: https://www.toapply.org/CA

Secure file uploads: http://bit.ly/capvfuel